How to listen

by Katie Colombus

ISBN: 9780857839404

Published: 2021-01-07

Samaritans, a UK organisation with global affiliation, have been listening for 65 years, and now have more than 20,000 volunteers across the UK and Ireland, answering 5 million calls every year. It's fair to say that they are good listeners. But we don't only need good listeners when we're in a time of crisis - we need them when we're struggling to make a decision, dealing with a difficult situation, or simply having a bad week. Samaritans believe that every one of us can be a better listener in our everyday life, strengthening relationships and offering support to those around us. In this friendly and approachable book, readers will discover: - How to open up a conversation with someone who might be struggling - How to listen fully - How to empathise and reflect rather than problem solve - How to use gentle encouragement to help others share their stories - The power of listening without judgement With helpful tips from real Samaritans, and advice on how these techniques can be...